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Terms & Conditions

1. Shipping Policy

All orders are delivered within 7-10 working days. On weekends or holidays orders are not shipped or delivered. Please allow us an additional time of 10 working days for customized products. In case we are experiencing a high volume of orders, shipments may be delayed for a few days. If there will be a substantial delay in the shipment of your order, we will contact you via e-mail. Shipping costs for your order will be calculated and displayed at checkout.


2. Payment

For the time being we only accept payments by PayPal .


3. Refund Policy

You may request the refund of items (faulty or not) within 10 working days following the delivery of your order. Items must be returned to us in unused condition, always accompanied by the original invoice. Returns will only be accepted if original packaging and labels are completely intact and in original condition. Returns cannot be accepted if labels have been removed or products have been damaged. Please note that ‘BOHEMIAN COMBO’, ‘DOUBLE ROCK SILVER’,  ‘THE CLASSICS’, ‘TRIPLE ROCK’ and ‘GLAM ROCK’ are excluded from the refund policy.

Refunds for returned items (faulty or not) will be made within 2 weeks of the return of the product, to your PayPal account or your bank account. Note that shipping fees, any additional duties and/or taxes will not be refunded.

Faulty items will be replaced by the same type of product, always subject to availability. All exchanges are subject to availability. Items can be exchanged or refunded at our stores.

In case of refund or replacement, follow the steps below:

E-mail us at Always include your order number, pictures of the product, the reason for the return, your e-mail address and your phone number so that we can contact you anytime, if necessary. It takes up to 2 weeks to process returns and credit your account. Please keep in mind that your financial institution may take longer to reach the transaction.

Thank you for visiting and shopping at

If you have any questions about your return, please do not hesitate to contact us at